“Our team brings delivery experience from regulated, mission-critical and high-volume technology environments.
These case studies show the companies, organizations, projects and types of problems we have helped solve across data migration, workflow automation, access governance, citizen engagement, contact-centre platforms and cloud-scale data systems.”
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Contact-Centre Automation & Conversational IVR AI Modernisation
Sector: Contact centre / customer experience / healthcare / retail / logisticsContext: Voxgeneration / WaterfieldCapability area: IVR, conversational AI, routing, APIs, cloud integration, contact-centre automation Challenge Organisations needed scalable IVR and contact-centre platforms without being locked into expensive, inflexible licensing models. They also needed integrations with modern cloud services, REST APIs, natural-language platforms and routing…
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High-Volume Data Ingestion for Network Assurance
Sector: Internet performance / network assurance / telecomsContext: Cisco / ThousandEyes / Internet performance / network assurance / telecomsCapability area: Event-driven architecture, Kafka, cloud data pipelines, BigQuery, observability, high-scale ingestion Challenge Internet performance monitoring requires the collection, processing and analysis of large volumes of measurement data from distributed endpoints. The data must be reliable enough…
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Enterprise Access Governance & Remediation Dashboards
Building reporting and remediation tooling to help identify inappropriate access rights, track remediation progress and support bulk access corrections across multiple regions. Sector: Financial data / enterprise governanceContext: Standard & Poor’s (S&P)Capability area: Access control, data governance, reporting dashboards, remediation workflow Challenge Standard and Poors had access-control inconsistencies across EMEA and LATAM. Some users had…
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Mission-Critical Planning Software in Defence Information
Sector: DefenceContext: BAE SystemsCapability area: Mission-critical software, secure systems, workflow design, operational planning Challenge Defence mission-planning environments require software that can support complex operational workflows, route planning, rehearsal, briefing, debriefing and execution support. These systems are used in high-pressure environments where reliability, clarity and usability are critical. Delivery contribution Worked as part of a contractor…
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Regulatory Data Migration for ERP & Case-Management Readiness
Sector: Legal/regulatory servicesContext: British Solicitor’s Regulatory Authority (SRA) Capability area: Data migration, ERP readiness, reconciliation, reporting, case-management enablement Challenge A regulatory organisation needed to migrate sensitive operational data from legacy SQL Server 2008 environments into a new ERP platform based on Microsoft Dynamics AX. The migration was part of a wider move toward improved project…